Referenten

Die Shift/CX Konferenzwoche ist das Jahrestreffen der CX-Professionals im DACH-Raum. Als mehrtägige Online-Konferenz bietet sie einen umfassenden Austausch zu aktuellen Trends und Entwicklungen im "Customer Experience Management". Im Mittelpunkt stehen Fachbeiträge und Projektberichte zur strategischen und operativen Verbesserung von Kundenerfahrungen und -interaktionen entlang der gesamten Customer Journey. 

Die Online-Konferenz erstreckt sich über eine ganze Woche mit unterschiedlichen Themenschwerpunkten an den jeweiligen Konferenztagen.

  • 10.03. - Customer Experience Strategie & Management
  • 11.03. - Lead Management & Marketing Automation sowie CX Analytics
  • 12.03. - Customer Journey Management sowie Service & Agent Experiences
  • 13.03. - Conversational Interfaces & Digital Experience Management
  • 14.03. - Future CX Management & Governance

Auf der Konferenz erhältst du zudem exklusive Einblicke in Projekte von Unternehmen (Best Practices) sowie Zugang zu einer umfassenden Experten-Community.

Mitwirkende der Shift/CX 2025

Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent*innen sowie Diskutanten und Moderator*innen der Shift/CX 2025.

Hela Ammar

Senior Digital Creative, Reply

Nienke Bloem

Keynote Speaker & Customer Experience Professional

Benjamin Gebauer

Head of Portfolio Development, infinit.cx

Andreas Klug

AI Evangelist, ThinkOwl

Stefan Kolle

CEO, Futurelab – Member of infinit.cx group

Evelin Kremer

Solution Consultant, MaritzCX, an InMoment Company

Thomas Maiwald-Immer

Managing Director DACH/PL, QuestionPro

Ben Philips

Head of Customer Experience Performance Centre (CXPC), Fujitsu

Oliver Skeide

Director Consulting, InMoment

Volker Spahn

Chief Product Officer / Partner, moveXM

Mitwirkende der Shift/CX 2024

Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent*innen sowie Diskutanten und Moderator*innen der Shift/CX 2024.

Johanna Arweck

Senior Expert Ecommerce Customer Performance, Conrad Electronic

Petra Balzer

Principal Digital Strategy & Marketing, rpc - The Retail Performance Company

Emina Biscevic

Head of Enterprise Sales DACH, Freshworks

Annika Björck

Coach, Beraterin & Dozentin für Customer Experience Management, CX-Heroes

Kai Blask

Senior Director CX, Kantar

Georg Blum

Inhaber, 1A Relations

David Blumenthal-Barby

Principal Specialist A.I. Engineering, diconium

Silvana Buljan

Executive Director Bond EMEA, Bond Brand Loyalty

Jakov Cavar

Head of Customer Experience, Forsta – A Technology Company

Frances Chapireau

Founder, BuildCX

Alexander Clarus

Enterprise Sales Director – DACH/CEE, Genesys

Andreas Dallügge

Customer Consultant, Haspa | Hamburger Sparkasse

Petra Dittrich

Managing Director CX, Kantar

James Dodkins

Customer Experience Rockstar & CX Evangelist, PEGA

Michael Dürr

Senior Director CX, Kantar

Ben Ellermann

Geschäftsführer, Future of Voice

Eugen Ernst

Customer Relationship Management, badenova

André Fast

Leiter Performance Controlling, Zurich Gruppe Deutschland

Mathias Fastnacht-Fei

Manager (Leitung) E-Commerce & Media Management, Takko Fashion

Gudula Feichtinger

Head of Center of Excellence Customer & Market Insights, PALFINGER

Daniel Fitzpatrick

Manager, Frank Reply

Helen Gavrilova

Senior Director Customer Experience, Sunrise UPC

Benjamin Gebauer

Head of Portfolio Development, infinit.cx

Christoph Gershteyn

Director Customer Experience, SKOPOS CONNECT

Jason F. Gilbert

Character Designer, Intuition Robotics

Dr. Judith Glüsenkamp

Partnerin, MSR Consulting Group

Maurice Gonzenbach

Co-Founder, Caplena

Laura Grimm

Conversational UX Designer, Die Lautmaler

Matthias Grund

Director Customer Experience, Ipsos

Jenny Gruner

Director Global Marketing & Digital Business Transformation, Hapag-Lloyd

Markus Grutzeck

Leiter Marketing & Leiter Niederlassung Hanau, Sellmore

Dennis Guse

Head of Digital Marketing and Innovation Management EMEA, Merz Aesthetics

Claus Hammer

Director Digital Consulting, CGI Deutschland

Mark Hasselmann

Tribe Lead Customer Excellence, Detecon

Susann Herbrich

Director Growth Consulting, Cremanski & Company

Tony Hoang

Manager of Customer Experience , StepStone Deutschland

Ingo Hofmann

Partner Manager DACH, Ibexa

Antje Holtermann

Customer Lifecycle Managerin, NZZ Neue Zürcher Zeitung

Dr. Carolin Kaiser

Head of Artificial Intelligence, NIM

Mirko Kasparek

Lead Customer Touchpoint Experience (CX), DATEV

Pascal Kater

Principal, Sales Engineering / Pre-Sales, Medallia

Oliver Kern

Managing Director, SKOPOS CONNECT

Jan Klippel

CX Stream Lead, Eurowings Digital

Sandra Klaunzler

Director Online Communities, Kantar

Franz Klaus

Lead, Specialist SE, Salesforce

Daniela Kleck

Managing Director, Faktor K

Madeleine Klenke-Müller

Projektleiter Transaktionskommunikation Outbound & CRM, Lidl Digital

Stefan Kolle

CEO, Futurelab – Member of infinit.cx group

Liv Kop

Manager Customer Experience, Service Excellence & Reporting, Bruker Switzerland AG

Mila Krasteva

Marketing Director, GemSeek

Matthias Kraus

Chief Client Officer Germany, Ipsos

Katharina Kremming

Head of Communication, Sinch Engage

Christine Krimmel

Geschäftsführerin, CX Agentur KG

Dr. Heike Langner

Customer Experience & Customer Journey, DATEV

Michael Lersch

Geschäftsführer, Forsta – A Technology Company

Thomas Lietzow

Director Customer Experience, Kantar

Stefan von Lieven

CEO, ELAINE technologies

Josef Loewe

Customer Experience Manager & Coach, Connected Journeys

Wolfgang Lohninger

Senior Account Executive Service Cloud, Salesforce

Thomas Maiwald-Immer

Managing Director DACH/PL, QuestionPro

Sebastian McClintock

Senior Manager Customer Experience, Ratepay

Max Messing

Geschäftsführer, BUSINESS UNICORNS

Matias Musmacher

Managing Partner, O'Donovan Consulting

Marc Nelsen

Senior Project Manager & Partner, Seymore Sharp - Strategieberatung

Svenja Niemeyer

XM Strategist, Qualtrics

Dr. Ralf Nikolai

Product Owner, VIER

Wolf Nöding

Freelance Consultant, Wolf Nöding Consulting

Prof. Dr. Susanne O'Gorman

Professor of Marketing, IU International University of Applied Sciences

Falco Ostermann

Technical Specialist, Business Applications, Microsoft Germany

Kristina Petrusic

Sr. Director, Business Applications, Microsoft Germany

Dr. Peter Pirner

CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com

Sergej Plovs

Managing Director, Vision11

Frank Pöhlmann

Customer Experience Consultant, Versicherungskammer Bayern

Tobias Reiland

Head of Sales & Marketing, SKOPOS CONNECT

Lisa Reimer

Lead User Experience, UID

Daniel Renggli

Marketing Expert & Customer Experience Enthusiast

Nicolas Riedle

Director Customer Experience, Kantar

Nana Rockmann

Leitung Customer Experience Post & Paket Deutschland, Deutsche Post & DHL

Lisa Rottmann

Strategy Director EMEA, Bond Brand Loyalty

Michael Sann

Lead Consultant Presales, infinit.cx

Thomas Schleicher

Manager CX, Ipsos

Dr. Maxie Schmidt

Vice President, Principal Analyst, Forrester

Sebastian Schmidt

Co-Founder, SKOPOS ELEMENTS

Jan Schoenmakers

Managing Director, HASE & IGEL

Florian Schröder

Head of Customer Success / Customer Service, StepStone Deutschland

Alice Schroth

Solutions consultant EMEA, InMoment

Ulrich Schultheiß

Director Customer Experience, Kantar

Juliane Siegert

Market Research & Customer Advocacy Managerin, freenet AG

Oliver Skeide

Director Consulting, InMoment

Florian Sölch

Head of CXM, NTT DATA

Volker Spahn

Chief Product Officer / Partner, moveXM

Dr. Larissa Specht

Conversational Architect, Die Lautmaler

Petra Stahl

Manager Customer Experience, Ipsos

Jeremy Strang

Global Head of Customer Intelligence, DHL Global Freight Forwarding

Helge Tennø

Director Customer Experience & Delivery, Global Digital, Data & Analytics, Merck

Stefan Tippmann

Client Solutions Director, Bond Brand Loyalty

Gregorio Uglioni

CX Goalkeeper

Tim Voigtländer

Manager, Customer Experience Research & Advisory , Ipsos

Sven Vörtmann

Partner, OMMAX

Johannes Wicht

Head of Customer Success, cxomni CXM Cloud

Michael Wichterich

Geschäftsführer, Voisento

Sabrina Wiendl

Specialist Ecommerce Customer Performance, Conrad Electronic

Philip Zettner

User Experience Consultant, UID

Lewe Zipfel

Senior Director Solutions Consulting DACH, Genesys

Nils Zumbeel

CX Manager, VGH Versicherungen

Dr. Darius Zumstein

Head of CAS Digital Commerce, ZHAW Zürcher Hochschule für Angewandte Wissenschaften

Mitwirkende der Shift/CX 2023

Nachfolgend finden Sie die sich ständig ergänzende Liste der mitwirkenden Referent*innen sowie Diskutanten und Moderator*innen der Shift/CX 2023.

Rose Aldahisy

Senior Customer Experience Managerin, Like Reply

Ines Alte

Vice President Customer Success, DIGITALL

Madeleine Bacz

Senior Customer Experience Manager, IONOS

Dr. Guido Beier

Founder & Managing Director, DE3P - Experience & Innovation

Steffen Biecker

Senior Business Consultant, infinit.cx

Annika Björck

Coach, Beraterin & Dozentin für Customer Experience Management, CX-Heroes

Charlotte Block

Experience Design Director, denkwerk

Michael Brandt

Founder of Michael Brandt CX-Excellence, Michael Brandt CX-Excellence

Marcel Breuer

Expert Campaign and Lead Management, ROLAND Rechtsschutz

Nate Brown

Co-Founder of CX Accelerator & Senior Director of CX, Arise

Pascal de Buren

Co-Founder, Caplena

Frances Chapireau

Founder, BuildCX

Eugen Chiorean

Head of Experience Management, Endress+Hauser

Alexander Clarus

Enterprise Sales Director – DACH/CEE, Genesys

Petra Dittrich

Managing Director CX, Kantar

James Dodkins

Customer Experience Rockstar & CX Evangelist, PEGA

Michael Dürr

Senior Director CX, Kantar

Marion Fischer

Leiterin Marketing , WAREMA Renkhoff

Stefanie Flieger

CX Manager, TeamBank

Carina Frei

Senior Customer Experience Specialist , MediaMarkt Switzerland

Laura Fritz

Senior Customer Research Manager, IONOS

Benjamin Gebauer

Head of Portfolio Development, infinit.cx

Prof. Dr. Peter Gentsch

Speaker, Unternehmer und Wissenschaftler , petergentsch.com

Dr. Judith Glüsenkamp

Partnerin, MSR Consulting Group

Laura Grimm

Conversational UX Designer, Die Lautmaler

Mag. Sarah Haider

Customer Care, Salzburg AG für Energie, Verkehr und Telekommunikation

Harald Henn

Geschäftsführer, Marketing Resultant

Felicity Holdgate

Customer Experience Solution Strategist, Qualtrics

Antje Holtermann

Customer Lifecycle Managerin, NZZ Neue Zürcher Zeitung

Ines Imdahl

Gründerin & Geschäftsführerin, lönneker & imdahl rheingold salon

Sandra Insam

Marketing Automation Specialist, EY Germany

Thorsten Jonas

Founder, SUX - The Sustainable UX Network

Kaan Karaca

Executive Technical Director, denkwerk

Stephanie Kawan

Partner Manager DACH, Ibexa

Stefan Kolle

CEO, Futurelab – Member of infinit.cx group

Rainer Kolm

Inhaber, i-CEM Institut für Customer Experience Management

Liv Kop

Manager Customer Experience, Service Excellence & Reporting, Bruker Switzerland AG

Matthias Kraus

Chief Client Officer Germany, Ipsos

Janine Kreienbrink

Inhaberin & Mitgründerin von CXdoing, Mustermann & Friends

Christine Krimmel

Geschäftsführerin, CX Agentur KG

Dr. Heike Langner

Customer Experience & Customer Journey, DATEV

Neda Lehmkühler

Business Consultant, KPS

Christian Leibold

Digital & New Business , infinit.cx

Helgen Leidig

Manager Kundenzufriedenheit, Schwäbisch Hall

Cyrill Luchsinger

Senior Manager Customer Experience, Swiss Post

Andreas Mahl

Director Of Field Marketing, Quantum Metric

Matias Musmacher

Managing Partner, O'Donovan Consulting

Corina Campos Pascoal

Head of Enterprise Sales DACH & CEE, Nuance

Ben Philips

Head of Customer Experience Performance Centre (CXPC), Fujitsu

Dr. Peter Pirner

CX Advisor, Speaker, Author, Podcast Host (CX-Talks) and Lecturer, www.cx-talks.com

Frank Pöhlmann

Customer Experience Consultant, Versicherungskammer Bayern

Daniel Renggli

Marketing Expert & Customer Experience Enthusiast

Sarah Rickes

Sales Manager, VIER

Nicolas Riedle

Director Customer Experience, Kantar

Justin Robbins

Customer Experience Educator, Community Builder, Advisor

Uwe Römgens

Managing Consultant, adesso

Dr. Maxie Schmidt

Vice President, Principal Analyst, Forrester

Patrick Schökel

Marketing Automation Leader, EY Germany

Ulf Schubert

Director UX & Touchpoint Design, DATEV

Oliver Skeide

Director Consulting, InMoment

Johannes Störcher

CX Manager, TeamBank

Adrian Swinscoe

Speaker, Advisor, Consultant and Workshop Leader

Pia Thiele

Expertin Service Design & Customer Experience, fraenk – die Mobilfunkapp

Dr. Jürgen Umbrich

Head of Data, Onlim

Daniela Vey

Informationsdesignerin, User Experience Design, Inhaberin, infodesignerin.de

Tim Walters

Principal Strategist & Privacy Lead, The Content Advisory

David Weiss

Customer Experience Solution Strategist, Qualtrics

Chrissy Welsh-Tiggeloven

Director in Customer Strategy & Applied Design, Deloitte Digital

Silke Zottl

Inhaberin, CRM Consulting

Partner der Shift/CX Konferenzwoche 2025

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Werde Partner der Veranstaltung