Maurice van der Heijden

Head of Customer Experience EMEA Verint

Maurice van der Heijden heads up the EMEA CX business at Verint, leading a regional team of CX and technology experts to define and activate their customers’ CX strategies. Maurice has got a strong background in CX consulting where he spent over a decade working directly with clients in various sectors, developing solutions with clients to meet their needs and drive actionable intelligence into the business. In addition, Maurice has been instrumental in developing new CX offers by blending top-tier CX technology with innovative CX consulting. As part of this, Maurice has pioneered partnership models between CX technology and consulting firms, creating truly customer-centric offers.